Childers Architect - Mail Manager connection troubleshooting

Childers Architect - Mail Manager connection troubleshooting

Symptoms: Mail manager not connecting, status has red x, unable to file or search.  You may see a prompt for credentials:



Followed by this when credentials fail or you close the credentials pop up:




Cause:  Authentication with the Sharepoint email storage location has expired and needs to be refreshed.

Resolution: 
  1. Close Outlook
  2. Open Microsoft Edge
  3. Navigate to portal.office.com
  4. sign in with your email credentials
  5. Open Outlook

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